Complaints & corrections
How to complain about anything published on moneyguide.org.uk, how we handle complaints, and how to flag a factual correction. Information service — not a regulated firm.
What we publish
The Money Guide is a free public-good information service published by Money Guide. We do not sell, recommend or arrange financial products, do not earn commissions, and are not authorised or regulated by the Financial Conduct Authority. If your complaint is about a regulated firm (a bank, lender, broker, adviser, insurer or pension provider), please complain to that firm first and then to the relevant ombudsman service — see below.
Complaints about our content
If a guide is unclear, out of date, missing an important point or could be construed as advice, please tell us. We aim to acknowledge every complaint within five working days and to provide a substantive response within twenty working days. Where the complaint identifies a factual error, we will normally update the page within five working days and add a dated correction note at the foot of the page.
How to contact us
Email editor@moneyguide.org.uk with the URL of the page, the issue, and any primary-source link that supports your point. The more specific you are, the faster we can fix it.
If you remain dissatisfied
Money Guide is not currently a member of an external press regulator. The Independent Press Standards Organisation (IPSO) ipso.co.uk handles complaints only about its member publications, so it cannot review our content directly. If our response does not resolve your concern, please write to Elite Digital AI Solutions Ltd at the registered office on the About page, who will review the editorial team’s handling of the complaint independently.
Complaints about a regulated firm
We cannot investigate or settle disputes between you and a regulated firm. The correct route is to complain to the firm first and, if you are unhappy with the final response or do not receive one within eight weeks, refer the matter to the relevant ombudsman:
- Financial Ombudsman Service — banks, lenders, insurance, pensions, investments
- The Pensions Ombudsman — occupational and personal pension scheme administration
- Energy Ombudsman — domestic gas and electricity bills and meters
- Communications Ombudsman — broadband, mobile and landline complaints
- Local Government & Social Care Ombudsman — council tax administration and benefits in England
Corrections log
We log every correction at the foot of the affected page with the date it was made. A consolidated corrections log will be published here as soon as the first correction is issued.