Complaints & corrections
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How to complain about anything published on moneyguide.org.uk, how we handle complaints, and how to flag a factual correction. Information service — not a regulated firm.
What we publish
The Money Guide is a free public-good information service published by Money Guide. We do not sell or arrange financial products on your behalf and are not authorised or regulated by the Financial Conduct Authority. Commercial links are marked * and offer blocks labelled Ad. Third-party partners may pay commission. Instant Deed Poll and SwiftWill share our operator, so purchases from those services support the same business. See our affiliate policy. If your complaint is about a regulated firm (a bank, lender, broker, adviser, insurer or pension provider), please complain to that firm first and then to the relevant ombudsman service — see below.
Complaints about our content
If a guide is unclear, out of date, missing an important point or could be construed as advice, please tell us. Reports of factual errors and changes to official rules help identify content that needs checking. A response or correction may require additional evidence; we do not promise a fixed turnaround. Substantive corrections are recorded in the public corrections log, with dated source-check notes where a scoped comparison has been completed.
How to contact us
Email editor@moneyguide.org.uk with the URL of the page, the issue, and any primary-source link that supports your point. The more specific you are, the faster we can fix it.
If you remain dissatisfied
Money Guide is not currently a member of an external press regulator. The Independent Press Standards Organisation (IPSO) ipso.co.uk handles complaints only about its member publications, so it cannot review our content directly. If our response does not resolve your concern, please write to Elite Digital AI Solutions Ltd at the registered office on the About page to request further consideration by the publisher. This is not an independent external review.
Complaints about a regulated firm
We cannot investigate or settle disputes between you and a regulated firm. The correct route is to complain to the firm first and, if you are unhappy with the final response or do not receive one within eight weeks, refer the matter to the relevant ombudsman:
- Financial Ombudsman Service — banks, lenders, insurance, pensions, investments
- The Pensions Ombudsman — occupational and personal pension scheme administration
- Energy Ombudsman — domestic gas and electricity bills and meters
- Communications Ombudsman — broadband, mobile and landline complaints
- Local Government & Social Care Ombudsman — council tax administration and benefits in England
Corrections log
Factual corrections are published on the dated public corrections log. Earlier entries remain as historical records; later entries can clarify or supersede them. The process is explained in how corrections work.